Refund Policy

Effective Date: March 16, 2026

General Policy

All purchases of SMS verification Balance are final and non-refundable. By completing a purchase, you acknowledge that digital Balance is delivered instantly and cannot be returned.

Exceptions

We understand that issues can occur. Refunds may be granted at our sole discretion in the following cases:

✅ Eligible for Refund

1. Service Not Delivered — You purchased Balance but it was never credited to your account due to a system error on our end.

1. Duplicate Charge — You were accidentally charged more than once for the same purchase.

1. Technical Failure — A verification code was deducted from your Balance but never delivered due to a confirmed technical issue on our platform (not a third-party issue).

1. Unauthorized Transaction — Your payment method was used without your authorization (subject to verification).

❌ Not Eligible for Refund

• Balance that has already been partially or fully used.
• Change of mind or no longer needing the service.
• Verification codes that were delivered but didn't work on a third-party platform (this is outside our control).
• Account termination due to violation of our Terms of Service.
• Price changes after purchase.

How to Request a Refund

1. Contact us via the support chat on this page.
2. Provide your transaction details (order ID, date, amount).
3. Describe the issue clearly.
4. We will review your request and respond within 48 hours.

Refund Method

Approved refunds will be processed back to the original payment method through Whop. Processing time depends on your payment provider (typically 5-10 business days).

Disputes

If you are unsatisfied with a refund decision, you may reach out again with additional information. We are committed to resolving issues fairly.